International & remote diagnosis

The system is on Mallorca. The diagnosis begins today.

With holiday homes and properties abroad, the missing project file is the norm, not the exception: the installer was a local firm, communication ran through third parties, and no one ever handed over a file. For the reconstruction this makes no difference — the bus answers the same in every country.

  • Language-independent — the KNX bus knows no national language
  • Gateway dispatch if none is in place
  • A cost estimate before anyone boards a plane
  • Experience from properties in several countries
Request remote diagnosis
The starting point

Why this occurs so often abroad.

Built by a local firm

The system was built locally, often without consistent documentation and without anyone ever demanding the project file. After handover, the trail goes cold.

The owner is rarely there

Faults are only noticed on the next stay, often months later. By the time someone who could change anything is on site, another season has passed.

Travel costs more than the work

A technician travelling out on spec creates costs before it is even clear what needs doing. That is precisely what a remote diagnosis avoids.

Our approach

How we proceed remotely.

01

Clarifying access

We check whether an IP gateway or a visualisation server is present through which we can connect securely once you approve. Often there is more there than the owner knows.

02

Sending a gateway

If there is no access, we send a preconfigured gateway. Someone on site — caretaker, local electrician, property manager — plugs it in; nothing more is needed.

03

Reading out and assessing

We read out the device inventory, group addresses and, where possible, the parameterisation, and assess the topology and condition of the system. This happens regardless of the language the system was once labelled in.

04

A reliable cost estimate

Only with this data do we say what the reconstruction costs and whether travel is needed at all. You decide on the basis of figures, not estimates over the phone.

05

Working remotely

A substantial part of the work — reconstruction, naming, logic, visualisation — runs without anyone present. What remains on site is only what physically has to happen there.

06

Coordination on site

Where hands are needed, we work with the local electrician and guide them through the necessary steps. We run this model on German projects outside our region as well.

Entire villas without a project file are a recurring case on Mallorca. We use the same methodology for projects across Germany where travelling on spec does not pay off.

Related situations. Technically it is the same work as in Germany: if the file is missing, it can be recovered from the devices; if it is unclear what is installed, the system readout comes first. The only difference is the journey — and we settle that beforehand.

What it costs

An order of magnitude, so you can run the numbers.

“A custom quotation” is no help when you are trying to think it through. So here is an anchor — not a fixed price, but an honest ballpark figure.

around €5,000net

A detached house of about 150 m², switching and dimming actuators. For that we need roughly a week.

Device countthe real driver

With logic modules it takes longer, with commercial systems considerably longer. Naming is the largest share of the work.

freeinitial assessment

A phone call and an initial indication cost nothing. The figure becomes reliable once we have seen photos of the distribution board or a device list.

No prior knowledge

You do not need to know what is installed.

Most people who get in touch here have taken over a house and know of the controls only that they exist. That is enough to start with. Four questions, then we talk.

  1. 01
    We read your answers and get back to you — usually on the same working day.
  2. 02
    Ten minutes on the phone, in which we sort out what exists and what is missing. A photo of the distribution board helps, but is not a requirement.
  3. 03
    Then a written assessment with an effort range. Only then do you decide.

Even "in your case this is not worth doing" is a result we will tell you. Both cost you nothing.

Rather talk straight away+49 211 838 66 870

Notes for the call

01

What is your name, and how can we reach you?

We need the email for the written assessment. A number only if you would prefer a callback.

02

Which property is this about, and where is it?

In the Rhineland we come round. If the property is further away, we start with a remote diagnosis before anyone travels.

03

Is there an ETS project file?

"I don't know" is the most common answer here and perfectly fine — the question only decides where we start.

How do I tell whether the file even exists?

It ends in .knxproj and usually sits in the electrical contractor's handover folder, on a USB stick or as an email attachment. If nothing turns up, that is the normal case with houses that have changed hands — we then work with what the system itself yields. A photo of the distribution board helps us; please have the cover opened only by a qualified electrician.

04

What has prompted this?

Two or three sentences are enough. You need no technical terms — we sort that out in the call.

A planner from our team reads it — somebody who would later look at the system themselves. We treat details of your property as confidential and never show them in any reference.

We use your details solely to deal with this enquiry. More in our privacy notice.

FAQ

Clearly answered.

Does the reconstruction also work if the system is labelled in Spanish?

Yes. The reconstruction works with what the devices report on the bus — individual addresses, group addresses, device types and parameters. That is identical everywhere. The labelling in the old project is not available in a reconstruction anyway; we assign the readable names afresh, bilingually on request.

How do you get onto the bus without a technician on site?

Via an IP gateway. If one is present, we connect over a secured link once you approve. If none is present, we send a preconfigured device — it only needs connecting to bus and network, which any local electrician can do in a few minutes.

What does the remote diagnosis cost?

It is a clearly defined, manageable step and usually replaces a trip that would cost many times more. We tell you the cost in advance; only then do you decide on the actual reconstruction. That is exactly what this step is for: creating clarity before larger sums are on the table.

Do you also take on ongoing support afterwards?

Yes, and with holiday properties this makes particular sense: via the remote access we have set up, changes, scene adjustments and fault analyses can be handled without anyone travelling. You get in touch when something is not right — we take a look from here.

The full picture

Everything on KNX reconstruction

Specialist software, gateway programming, BACnet and Modbus, logistics halls, remote diagnosis — the complete overview.

To the KNX reconstruction overview page
Where we work

KNX reconstruction in Cologne, Düsseldorf & NRW.

smartfabrik is a smart home planning practice based in Düsseldorf (Reisholzer Werftstr. 31A). We plan for private clients and companies in Cologne, Düsseldorf and across North Rhine-Westphalia — and, where wanted, nationwide and internationally. A selection of the places we have already planned and delivered in: